Refund policy

We want you to love your order. If something isn't right, here's how we'll help.

**Return window**
You have 30 days from the date of delivery to request a return.

**Eligibility**
To be eligible for a return, items must be:
- Unworn, unwashed and undamaged
- In original condition with all tags attached
- In the original packaging where possible

Final sale items: earrings, underwear, swimwear, face masks and items marked "Final Sale" can't be returned for hygiene reasons, unless they arrive damaged or incorrect.

**How to start a return**
1. Email hello@firstfruits.shop with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions and the return address. Items sent back without contacting us first can't be accepted.
3. Ship the item back and send us the tracking number.

**Return shipping**
Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

**Damaged, defective or wrong items**
If your item arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a clear photo. We'll send a free replacement or issue a full refund, and in most cases you won't need to send the item back.

**Exchanges**
Need a different size? The fastest way is to return the original item for a refund and place a new order for the size you need.

**Refunds**
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

**Order cancellations**
Orders can be cancelled within 12 hours of purchase if they haven't shipped. Email us right away with your order number.

**Questions**
Contact us anytime at hello@firstfruits.shop.