Frequently Asked Questions
Orders
How do I know my order went through?
You’ll get an order confirmation email right after checkout. If you don’t see it, check your spam folder or email us.
Can I change or cancel my order?
Yes, if it hasn’t shipped yet. Email us within 12 hours of placing your order at hello@firstfruits.shop with your order number. Once an order has shipped, it can’t be changed, but you can return it under our Refund Policy.
What payment methods do you accept?
All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay where available. Payments are processed securely through Shopify.
Shipping
How long will my order take?
Orders are processed in 1–3 business days. Delivery usually takes 7–15 business days after that, depending on the item and your location. Full details are on our Shipping Information page.
Will I get tracking?
Yes. As soon as your order ships, we’ll email you a tracking number. Tracking can take 2–5 days to show updates after the label is created.
Why did my order arrive in separate packages?
Items sometimes ship from different warehouses so they reach you faster. You’ll get tracking for each package.
Sizing
How do I find my size?
Check the size chart on each product page and our Size Guide. Many of our styles run small, so if you’re between sizes, we recommend sizing up.
Returns
Can I return an item?
Yes. You have 30 days from delivery to request a return for unworn items with tags attached. See our Refund Policy for details.
My item arrived damaged or wrong. What do I do?
We’re sorry! Email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund at no cost to you.
Still need help?
Email hello@firstfruits.shop. We reply within 24–48 hours.